The North System LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.northdispatch.com or use our truck dispatch services. Please read this policy carefully.
1. Information We Collect
1.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including:
- Full name and company name
- Email address (e.g., info@dispatchnorth.com)
- Phone number
- MC Number and DOT Number
- Mailing address and billing information
- Truck and trailer details
- ELD login credentials (for monitoring purposes only)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Referring website addresses
- Device type and operating system
2. How We Use Your Information
The North System LLC uses the information we collect for the following purposes:
- To provide and manage truck dispatch services
- To communicate load updates, route planning, and dispatch instructions
- To monitor ELD compliance and driver hours of service (HOS)
- To process payments and invoices
- To send service updates, newsletters, and promotional content (with your consent)
- To improve our website and service offerings
- To comply with legal obligations and protect our legal rights
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With freight brokers and shippers to book and confirm loads on your behalf
- With ELD providers and fleet management platforms for compliance monitoring
- With payment processors to handle transactions securely
- With legal authorities if required by law or to protect our rights
- With service providers who assist in our business operations (under strict confidentiality agreements)
4. ELD Monitoring & Driver Data
As part of our dispatch services, The North System LLC may access your Electronic Logging Device (ELD) data, including:
- Hours of Service (HOS) logs
- Vehicle location and route history
- Driver duty status updates
This data is used solely for dispatching purposes and to ensure FMCSA compliance. We do not share ELD data with unauthorized third parties.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL encryption on our website
- Secure access controls for internal systems
- Regular security audits and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to correction — request corrections to inaccurate data
- Right to deletion — request deletion of your personal data
- Right to opt-out — unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at info@dispatchnorth.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Privacy Policy
The North System LLC reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
The North System LLC
1419 Woodbridge RD, Catonsville, MD 21228-1120
Email: info@dispatchnorth.com
Phone: +1 707 3287 3282
Website: www.northdispatch.com
